FAQs
How can we help you?
Host is a comprehensive management software for short-term rental properties. With Host, you can oversee your property's needs, coordinate check-in and check- out times, automate team payments, find and schedule team members, manage roles, track reports, and receive photo updates of your property after each cleaning.
Host offers various features to manage your team effectively. You can schedule team members, assign different roles, and communicate important information instantly. With auto-pay, you can ensure timely payments to your team members, and the app helps you find new team members when needed.
Yes, you can post job offers for cleaners, housemen, technicians, or co-hosts on Host. Describe your requirements and find the perfect fit for your team. Posting a job offer is free, and you only pay for the candidates you like.
Posting a job offer on Host is free. You only pay $15 per application for the candidates you like. You have 48 hours to make a decision to either accept or reject a candidate.
Host allows you to monitor the cleaning process of your property. After each cleaning, you will receive a photo report showing the current state of your property. This ensures transparency and helps you maintain high standards of cleanliness.
Host enables you to set up and communicate early and late checkouts to your team instantly. This helps to ensure a seamless guest experience and smooth coordination with your team members.
Host allows you to assign different roles to your team members, such as cleaner, houseman, technician, or co-host. You can manage their responsibilities and access within the app, providing clear communication and efficient organization.
Yes, Host allows you to open, track, and manage various reports related to your property and team. This helps you stay informed and make data-driven decisions for your short-term rental business.
To link a place on Host, you will need to subscribe for $8 per month. This fee will be charged monthly and does not include processing fees.
To link a place to Host, simply create a profile for your property and connect it to your booking platform's calendar link.
To find your calendar link on Airbnb, follow these steps:
1. Log in to your Airbnb account.
2. Go to the 'Host' section and click on 'Listings.'
3. Select the listing you want to link to Host.
4. Click on 'Availability' in the menu.
5. Scroll down to the 'Sync Calendars' section and click on 'Export Calendar.'
6. Copy the calendar link provided.
1. Log in to your Airbnb account.
2. Go to the 'Host' section and click on 'Listings.'
3. Select the listing you want to link to Host.
4. Click on 'Availability' in the menu.
5. Scroll down to the 'Sync Calendars' section and click on 'Export Calendar.'
6. Copy the calendar link provided.
To find your calendar link on Booking.com, follow these steps:
1. Log in to your Booking.com account.
2. Go to the 'Extranet' and click on 'Calendar & Pricing.'
3. Select the property you want to link to Host.
4. Click on the 'Sync Calendar' option found in the 'Calendar Settings' section.
5. Click on 'Export Calendar' and copy the provided calendar link.
1. Log in to your Booking.com account.
2. Go to the 'Extranet' and click on 'Calendar & Pricing.'
3. Select the property you want to link to Host.
4. Click on the 'Sync Calendar' option found in the 'Calendar Settings' section.
5. Click on 'Export Calendar' and copy the provided calendar link.
To find your calendar link on VRBO, follow these steps:
1. Log in to your VRBO account.
2. Click on 'My Properties' and select the property you want to link to Host.
3. Go to the 'Calendar' tab.
4. Click on the 'Import/Export' button located in the top right corner.
5. Under the 'Export Calendar' section, copy the provided calendar link.
Once you have obtained the calendar link from your preferred booking platform, paste it into the Host app to complete the linking process.
1. Log in to your VRBO account.
2. Click on 'My Properties' and select the property you want to link to Host.
3. Go to the 'Calendar' tab.
4. Click on the 'Import/Export' button located in the top right corner.
5. Under the 'Export Calendar' section, copy the provided calendar link.
Once you have obtained the calendar link from your preferred booking platform, paste it into the Host app to complete the linking process.
To add a team member to your Host account, follow these steps:
1. Open the Host mobile app and go to the 'Team Members' page.
2. Click on 'Add a Team Member.'
3. Select the role for your new team member (e.g., cleaner, houseman, technician, or co-host).
4. Complete the requested information, including the team member's phone number or email address.
5. Once you've submitted the information, Host will automatically send an email invitation to your new team member, inviting them to join your team.
Your new team member will need to accept the invitation to be added to your team on the Host app. Once they have accepted, you can start managing their tasks, schedules, and payments using the app.
1. Open the Host mobile app and go to the 'Team Members' page.
2. Click on 'Add a Team Member.'
3. Select the role for your new team member (e.g., cleaner, houseman, technician, or co-host).
4. Complete the requested information, including the team member's phone number or email address.
5. Once you've submitted the information, Host will automatically send an email invitation to your new team member, inviting them to join your team.
Your new team member will need to accept the invitation to be added to your team on the Host app. Once they have accepted, you can start managing their tasks, schedules, and payments using the app.
To add an early check-in or late checkout on the Host app, you have two options:
Option 1: Using the ring or ticket symbol
1. Open the Host mobile app and locate the ring symbol (for early check-in) or the ticket symbol (for late checkout) on the main screen.
2. Click on the appropriate symbol to quickly access the early check-in or late checkout options.
3. Set the desired early check-in or late checkout time, and save the changes.
Option 2: Using the property details on the schedule
1. Open the Host mobile app and go to your schedule.
2. Click on the details of the property for which you want to add an early check-in or late checkout.
3. In the property details, click on 'Add an Early Check-in' or 'Add a Late Checkout' as needed.
4. Set the desired early check-in or late checkout time, and save the changes.
By adding early check-in or late checkout times, you can efficiently communicate with your team members and ensure a seamless guest experience.
Option 1: Using the ring or ticket symbol
1. Open the Host mobile app and locate the ring symbol (for early check-in) or the ticket symbol (for late checkout) on the main screen.
2. Click on the appropriate symbol to quickly access the early check-in or late checkout options.
3. Set the desired early check-in or late checkout time, and save the changes.
Option 2: Using the property details on the schedule
1. Open the Host mobile app and go to your schedule.
2. Click on the details of the property for which you want to add an early check-in or late checkout.
3. In the property details, click on 'Add an Early Check-in' or 'Add a Late Checkout' as needed.
4. Set the desired early check-in or late checkout time, and save the changes.
By adding early check-in or late checkout times, you can efficiently communicate with your team members and ensure a seamless guest experience.
If you need assistance or have any questions about the Host app, you can reach our customer service through the following methods:
Option 1: Contact page in the app
1. Open the Host mobile app and go to the 'Contact' page.
2. Fill out the required information and submit your message or inquiry.
Option 2: Email
You can also contact our customer service directly via email at contact@hostmanagement.app. Our customer support team is available to help you with any concerns or issues you may encounter while using the Host app. Don't hesitate to reach out for assistance.
Option 1: Contact page in the app
1. Open the Host mobile app and go to the 'Contact' page.
2. Fill out the required information and submit your message or inquiry.
Option 2: Email
You can also contact our customer service directly via email at contact@hostmanagement.app. Our customer support team is available to help you with any concerns or issues you may encounter while using the Host app. Don't hesitate to reach out for assistance.